FAQs
Everything you need to know about taking classes with us
Questions unanswered? Get in touch with us here.
New to Pilates Lane
I’m new, where should I start?
Download the Pilates Lane Mermaid Waters app. You can use the app to register your details, book classes, book appointments, workshops and events. Purchase classes, sign up for memberships, cancel and reschedule classes or appointments.
Studio facilities
Gender neutral change room
Baskets for personal belongings
Water Fountain
Toilets available in Q Supercentre (opposite Aldi entrance or next to Florist)
I’m booked, what do I need for class?
Wear comfortable clothing or active wear. It is not about what you wear but how you feel.
Socks are compulsory (grippies preferred and available to purchase), water bottle, sweat towel, your own mat for designated classes (optional as we have some in the studio).
Arrive 10 minutes earlier to your very first class so we can go over the apparatus if necessary and discuss any concern or query you may have.
How long are classes?
Classes are 50 minutes unless stated otherwise.
Private sessions are 60 minutes (10 minutes assessment/discussion + 50 minutes movement)
Your body
Tell your teacher before class if there is something we need to know about you. Notes will be stored on our system and we will offer appropriate options during class. If your physician has given any specific advice, or if you are not feeling your usual self on the day. We respect your privacy.
How many days a week should I come?
This is totally up to you and the time you wish to dedicate to your movement practice. You can choose from casual visits to more defined membership options.
I’m pregnant, can I join class?
You absolutely can if you have no complication associated with your pregnancy. Download and fill out the pre-screening form and bring it in for your first class.
Choose classes appropriate for your abilities, most of our classes welcome pre-natal people and our teachers will offer you appropriate options during classes following the current guidelines.
Check our the Guidelines for Physical Activity while Pregnant for more info on how we can support you throughout your pregnancy.
I’m injured, can I join class?
Depending on your injury, musculoskeletal issue, temporary or persistent pain, clearance from your physician is required to attend group classes. While our teachers can manage some issues and offer modification of movement without disturbing the whole class, some physical conditions may require you to attend Private Sessions with one of our Clinical teachers. Contact us on how we can support you best.
I want my child to attend classes
Unless it is a specific Teen Class we welcome children from the age of 12 with a parent or guardian present, and 16 for any athletic style classes. Contact us how we can support your young person starting their movement journey.
Do you sell gift vouchers?
Gifting movement is the best gift of all. You can purchase Pilates Lane Gift Vouchers here.
Bookings & Account Management
What if I need to cancel my class or I don’t show up?
Our 3 hour cancellation policy is in place so all Pilates Lane members have a chance to attend classes. You can cancel a class the same way you booked in. We do not accept cancellations via email, phone or social media messages.
Cancellations made more than 3 hours before class will get the session back
Late cancellations made less than 3 hours before class will forfeit the session on all per class services, UNLIMITED services will be charged $8 to your account
No-shows and absences will forfeit the session on all per class services, UNLIMITED services will be charged $15 to your account.
Being late is considered a no-show
Members on 2, 3, an4 classes/week will loose their session, and will be able to rebook additional session(s) if exceeding their quota/week. Additional class will be charged $15 each
How do waitlists work?
If the class you want is full, sign up for the waitlist. if/when a place becomes available you’ll get an email or sms to let you know you got into class if you have turned on your notifications. If you don’t reply we assume you are coming.
The 3 hour cancellation policy applies to waitlisted spots too, so cancel your waitlist if you no longer can make it to class.
If you are on the waitlist, consider yourself in. The waitlist stops automatically adding members to class list 1 hour prior the class time. You can add yourself to the class list if a spot becomes available within that time by checking the class status on your app.
Can I cancel or put my membership on hold?
All memberships can be cancelled with 4 weeks active notice. Email challengeyourself@pilateslane.com.au to put your membership on hold.
Suspensions can be made for a minimum of 7 days and within your weekly cycle. Email challengeyourself@pilateslane.com.au with at least 4 days notice.
Don’t forget to cancel your booked classes to avoid no-show/absence fees.
How do I set up text/email notifications?
Use the Pilates lane app and activate the email notification in your profile.
Text message notifications are turned on by management on your account so let us know if yours is inactive.
What happens if I decide to come more than my allowed classes per week/cycle?
Members on a 2, 3 or 4/week membership can take an additional class for $15. Members will be charged automatically.
How do I change my card details?
Website: Head here > my account > log in > update card details.
Pilates Lane App: View Profile > Update in wallet
Please note if you are booking classes with the Mindbody app, we cannot see updates to your card.
Any issues, get in touch or speak to our team in person.
Can I upgrade/downgrade my membership?
Yes, depending on your commitments, lifestyle and availability you can change your membership. Email challengeyourself@pilateslane.com.au 7 days in advance to change your membership. Note: membership cannot be changed on termination notice.
I want to add a child to my account
In your Profile section on your account, enter the manage accounts tab and add a family member to your account. It will allow you to purchase and book classes for your child under your account.